Returns & Refunds

Our Returns Policy

We want you to be completely happy with your purchase. If you are not satisfied for any reason, you can return most items within 30 days of delivery for a full refund or exchange.

How to Return an Item

To start a return, please contact us with your order number and reason for return. We will confirm the return address and next steps by email.

Condition of Returned Items

Items must be returned in their original, unused condition with all packaging intact. We are unable to accept returns on items that have been used, assembled, or damaged after delivery. For hygiene reasons, grip wax and similar personal care accessories cannot be returned once opened.

Refunds

Once we receive and inspect your return, we will process your refund within 5 working days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.

Faulty or Incorrect Items

If you receive a faulty item or something different to what you ordered, please contact us immediately. We will arrange a free return and send a replacement or issue a full refund, including any postage costs.

Return Postage

Unless the item is faulty or incorrect, the cost of return postage is the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.

Exchanges

If you would like to exchange an item (for example a different dart weight), please contact us and we will do our best to help. Exchanges are subject to stock availability.

Contact Us

If you have any questions about a return, please get in touch or call us on 01493 547404.